Returns & Exchanges
At East Side Studio London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original, unused condition. If your order isn't quite right, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the inclusion of your printed return authorization slip.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our studio team inspects your return, we will process your refund or exchange within 5-7 business days and send a confirmation email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing